Return & Refund Policy

At Pacific Northwest Organics, we take pride in the quality of our products and want you to be satisfied with your purchase.

Returns

We accept returns of unopened, unused products in their original packaging within 30 days of delivery.

To request a return, please contact us at contact@pnworganics.com with your order number and reason for return.

Returns must be approved before shipping products back to us. Customers are responsible for return shipping costs unless the return is due to an error on our part or a damaged or defective product.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your product arrives damaged, leaking, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue.

We will review the situation and arrange an appropriate replacement or refund at no additional cost to you.

Non-Returnable Products

For product quality and safety reasons, we cannot accept returns of opened, partially used, or improperly stored fertilizer products unless they are defective.

Refunds

Once your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are nonrefundable unless the return is due to our error or a defective product.